Cancellation Protection Policy

Even Dog Walkers Get A Cancellation Policy Protection, Why Not Child Care Providers?

Cancellations by Legal Guardian:

A daycare refund is available if a Legal Guardian cancels by 1 week before the start of a booked appointment, Daycare Owl’s fees are non-refundable. If a booking is canceled later than 1 week before the service begins, a 50% refund is available. Bookings can be cancelled up to 1 hour prior to reservation start time, after which bookings will be charged at 100%.

Cancellations by Licensed Care Provider:

If a Licensed Care Provider cancels a booking prior to or during the service period identified in the booking, Daycare Owl will refund the fees paid by the Legal Guardian for services not provided, as well as any service charge paid to Daycare Owl by the Legal Guardian, and Licensed Care Provider will not be entitled to any payment which has been refunded to the Legal Guardian in accordance with this policy . Licensed Care Provider cancellations are taken seriously. If you are a Licensed Care Provider, you acknowledge that cancellation by you may result in a review of your account and, if we deem it appropriate, suspension or termination of your access to the DaycareOwl.com and the related services.

For immediate assistance cancelling a reservation please email us at support@daycareowl.com

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